ABOUT USRaven Housing Trust is a social housing provider based in Redhill, Surrey. We own or manage more than 7,000 homes and are committed to investing in homes and neighbourhoods to develop local communities where people want to live. The majority of our customers rent their homes from us, however we also have customers who either own the lease to their homes or own their homes on a part-rent/part-buy basis.
Our purpose
We are proud of our purpose: ‘Building Homes, Changing Lives.’
We don’t just build houses, we build homes, and in doing so we provide services that change lives.
Our vision
We believe that having a good quality, affordable home makes a big difference to people’s lives and that ‘adding value’ is an important part of our work.
We aim to ensure that all our customers are provided with services they value and trust; services that work alongside them, saving them time, giving them options and helping them enjoy their homes.
We are Raven and we are proud to put our customers at the heart of everything we do.
Our values
How we deliver on our vision is important to us and we commit to living our four values in both our decisions and actions:
Trust – we earn trust by being open and accountable.
Understand – we seek to truly understand others’ needs before we act.
Collaborate to Innovate – we collaborate with colleagues, customers and partners to develop groundbreaking services.
Care – we come to work because we care about providing good quality, affordable homes and services to those that need them. We believe we can make tomorrow better than today.
Strategic plan
We have put together a strategic plan with the help of our Board, customers and staff to ensure that we provide the best possible service.
Making the difference – our strategic plan 2022-24
Our vision is to excel at delivering easy to use, valued, and trusted services to our customers, alongside more high quality, sustainable, and affordable homes in resilient communities. We have six outcomes driven by our vision and an action plan has been drawn up to achieve these:
1. To provide easy to use, valued and trusted services
2. To provide more homes
3. To ensure our homes are high quality, sustainable and affordable
4. To develop resilient communities
5. To improve value for money
6. To create a ‘better together’ environment for our staff.
Our strategy sets out how we will do this and is underpinned by our values which will ensure its delivery and success. It is the result of a collaboration between our Board, customers and staff.
Careers
We’re here to make a difference: working as a team with social purpose to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction with commercial ventures and a focus on the future.
